WiredCyberKnight

Hi, I'm Braily Vasquez

IT Support & Desktop Support Specialist

I’m committed to providing reliable, solution-oriented IT support while ensuring that security is always a priority. Whether it's troubleshooting hardware, optimizing system performance, or maintaining secure network environments, I'm here to help your team stay productive and protected. With experience in resolving technical issues, managing user environments, and implementing security best practices, I aim to deliver fast, effective support that keeps your operations running smoothly and your systems secure. Let me assist you in strengthening your IT infrastructure and safeguarding your digital assets.

About Me

I’m passionate about solving IT challenges and providing top-tier technical support. With hands-on experience in troubleshooting, system optimization, and user environment management, I focus on ensuring your IT systems run efficiently and securely. My background in cybersecurity, bolstered by my Security+ certification, allows me to offer valuable insight into securing networks and systems as part of every solution.

This website showcases my journey in IT support, highlighting my commitment to learning, growing, and delivering impactful solutions. As I continue to build my expertise, my focus remains on helping businesses enhance their IT operations while protecting their digital assets.

Let’s build secure and efficient IT environments—together.

About My Skill / Certifications

PRIMARY SKILLS ON

CERTIFICATIONS / Click for Authenticity

Verification Code: 4JN4WGFSQJBEQ9CT

Verification Code: DWVEDKLZLEEQQDSZ

My Services

IT Support & Troubleshooting
System Administration & Optimization
Desktop Support & User Assistance
Network Security & Threat Mitigation
Security Best Practices & Risk Management

My Portfolio

Windows Server 2022 Lab | Hands-On Administration

Featured Project - Windows Server 2022 Administration Setup

Project Overview:

In this project, I completed the Windows Server 2022 Administration Course, where I gained practical experience in configuring and managing Windows Server environments. The hands-on labs involved configuring Active Directory, DNS, DHCP, and various other key server roles. This project enhanced my skills in server administration and prepared me for real-world IT infrastructure management.

Key Features:

Windows Server Configuration: Set up and configured Windows Server 2022, including installation, management, and roles such as Active Directory, DNS, and DHCP.
Active Directory Management: Created and managed users, groups, and organizational units (OUs), and applied group policies to manage user settings and security.
Server Roles & Features: Installed and configured essential server roles and features to optimize system performance and improve network services.
Security Configuration: Configured security policies, firewall settings, and security updates to ensure the server’s protection against vulnerabilities.
Troubleshooting & Support: Addressed common server issues, performed maintenance tasks, and implemented disaster recovery strategies.

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Microsoft 365 Administration Lab | Hands-On Sim

Featured Project - Microsoft 365 Administration Setup

Project Overview:

In this project, I completed the Microsoft 365 Administration Course, which covered core administrative tasks in managing Microsoft 365 environments. The course included hands-on labs and simulations where I configured and managed Microsoft 365 services like Exchange, Teams, and SharePoint. This project helped me develop a strong foundation in Microsoft 365 administration and prepare for real-world enterprise environments.

Key Features:

Microsoft 365 Services: Gained experience managing essential Microsoft 365 services such as Exchange Online, Teams, and SharePoint.
Hands-On Labs: Configured and managed Microsoft 365 admin tasks through practical simulations, including user and group management, security settings, and troubleshooting.
User and License Management: Managed user accounts, groups, and licenses using the Microsoft 365 admin center and PowerShell.
Security Configuration: Applied security best practices like Multi-Factor Authentication (MFA), password policies, and compliance features to enhance organizational security.
Troubleshooting & Support: Conducted troubleshooting exercises to resolve common issues related to user access, permissions, and service health.

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Mastering Ticketing Systems with Jira & Zendesk

Featured Project - Mastering Ticketing Systems with Jira & Zendesk

Project Overview:

In this project, I completed the Master Ticketing System & Help Desk Fundamentals section of the Ticketing System course. The course provided a comprehensive overview of how ticketing systems like Jira and Zendesk are essential for managing IT service requests and customer inquiries. I gained hands-on experience with both platforms, learning how to create and manage tickets, troubleshoot issues, and optimize help desk operations to provide efficient support.

Key Features:

Jira & Zendesk Integration: Configured and compared both Jira and Zendesk ticketing systems, understanding the unique features of each platform and how they integrate to streamline IT support processes.
Ticket Lifecycle Management: Managed the entire lifecycle of a ticket from creation to resolution, ensuring timely responses and issue resolution using best practices.
Customizing Workflows: Tailored workflows, queues, and automations in both Jira and Zendesk to ensure optimal service delivery and improve team productivity.
Reporting & Metrics: Utilized built-in reporting tools in both platforms to track performance, identify bottlenecks, and optimize ticket handling for continuous improvement.
Best Practices for IT Support: Implemented best practices in ticket prioritization, customer communication, and escalation management to ensure efficient and high-quality support.

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Active Directory Home-Lab

Featured Project - Active Directory & VM Setup

Create an Active Directory (AD) Home Lab with Virtual Machines (VMs). Set up a domain controller, configure network settings, and integrate Windows 10 clients into the domain.

Project Overview:

This project involves setting up an Active Directory (AD) environment using VirtualBox to simulate a domain controller and integrate Windows 10 clients. You’ll learn to configure AD DS, DNS, and DHCP services, as well as manage users and groups in the AD environment.

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IPhone Screen Repair and Troubleshooting

Featured Project - iPhone Screen Repair and Troubleshooting

Project Overview:

This project began as a simple, cost-saving attempt to replace a cracked iPhone screen. What started as a DIY fix turned into a hands-on exploration of precision, problem-solving, and creativity. This experience highlighted the critical importance of a methodical, steady approach—skills that are essential in IT support, desktop troubleshooting, and even cybersecurity.

Key Features:

Hardware Troubleshooting & Repair: Carefully diagnosed and repaired a cracked iPhone screen, showcasing precision and technical skill in hardware troubleshooting.
Attention to Detail: Applied surgical-like precision in working with delicate components such as wires, seals, and adhesives.
Tools & Techniques: Utilized tools such as a heat gun, prying tool, and sealant to ensure a successful repair without damaging internal components.
Problem-Solving: Encountered and overcame various challenges during the repair process, reinforcing the value of resourcefulness and patience in technical work.
Resourcefulness: Searched for tools and instructional resources (YouTube tutorials), further developing my ability to independently solve technical problems.

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SOC Analyst Cloud Lab

Featured Project - SOC Analyst Challenge

Set up a SOC environment using Elastic Stack (ELK), Mythic C2, and osTicket to monitor and respond to security incidents.

Project Overview:

This project involves building and configuring a Security Operations Center (SOC) environment in the cloud with multiple machines running key security tools. The setup includes Elastic Stack for log management, Mythic for Command and Control (C2), and osTicket for incident management, all orchestrated to detect, analyze, and respond to security threats.

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Malware Analysis Lab | Flare-VM

Featured Project - Malware Analysis Lab Setup

Project Overview:

In this project, I built and configured a Malware Analysis Lab using FLARE VM and Windows 10 on a Let’sDefend-powered setup. The goal was to create a safe, isolated environment for analyzing malware samples and developing advanced skills in dynamic malware analysis. The lab setup allows me to run malware in a controlled environment while leveraging various security tools for comprehensive analysis, including static analysis and behavioral monitoring.

Key Features:

FLARE VM: Installed and configured a suite of malware analysis tools to aid in the reverse engineering and inspection of malicious files.
Windows 10: Set up a dedicated VM to replicate common system vulnerabilities and create realistic test scenarios.
Automated Threat Detection: Integrated VirusTotal and YARA rules to automatically flag known malware and patterns.
Behavioral Monitoring: Utilized tools like Process Explorer and Wireshark to monitor malware activities in real time.

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Hi, I'm Braily Vasquez

IT Support & Desktop Support Specialist

About Me

About My Skill / Certifications

PRIMARY SKILLS ON

CERTIFICATIONS / Click for Authenticity

My Services

My Portfolio

Contact / Connect with me